Sam Hardy’s contribution to the ADR Reading List is Michael D Lang and Alison Taylor, The Making of a Mediator: Developing Artistry in Practice (Jossey-Bass, 2000).

What I love about this book is its focus on artistry and reflective practice — for me two things that underpin any theoretical knowledge of mediation or other conflict resolution processes or intervention (and also, for that matter, any DR research). I think this is essential reading for any beginning conflict resolution practitioner — and indeed for any experienced conflict resolution practitioner!